Legal
Privacy policy
What we collect when you visit, buy or use Linkilo, why, who else sees it, and the rights you have over it. Written to be read, not skimmed past.
Who we are
Linkilo is made and sold by SEO RANK SERP, LLC, a company registered in the United States. We are the data controller for the personal data described in this policy.
To reach us about anything in this policy, use the contact page. We answer within 30 days.
What we collect, and why
We collect only what each of these needs:
- Buying Linkilo: your name, email address, billing country and, where tax rules need it, your VAT or tax ID. Card details go straight to the payment provider and never touch our servers. We keep the order and invoice for as long as tax law requires.
- Your account: your login, the sites you have activated a licence on (their URL and the plugin version), your downloads and your support history. The plugin checks its licence against our server; that check sends the site URL and plugin version and nothing about your visitors or content.
- Support and the knowledge base: what you write to us, and the search terms you type into the help centre so we can see which answers are missing.
- The newsletter: your email address, only if you subscribe, with an unsubscribe link in every email.
- The affiliate programme: if you join it, your name, email, payout details and the referrals credited to you. If you arrive through an affiliate link, a cookie remembers who referred you for 90 days so they can be paid.
- Feedback: anything you post in the feedback widget, under the name you give it.
- Server logs: your IP address, browser type and the pages requested, kept for security for a short period by us and by Cloudflare, which protects the site.
Analytics and marketing, only with your consent
We also measure how the site is used and whether our advertising works. None of that runs until you accept it in the cookie banner, and you can withdraw at any time from “Cookie settings” in the footer. The services, and the cookies each one sets, are listed in the cookie policy. Right now they are:
- Google Analytics 4 (Google LLC)
- Microsoft Clarity (Microsoft Corporation)
- Google Ads (Google LLC)
- Attriboo (Attriboo)
- Brevo (Sendinblue SAS)
- Optinly (Optinly)
If your browser sends the Global Privacy Control signal, marketing is switched off before you have chosen anything, and we treat that signal as a request not to sell or share your data.
The legal grounds we rely on
- Performing a contract with you: orders, licences, your account, support.
- Legal obligations: keeping invoices and tax records, answering lawful requests.
- Our legitimate interests: keeping the site secure, preventing fraud, paying affiliates, and answering your messages.
- Your consent: the newsletter, and all analytics and marketing cookies. You can withdraw consent at any time without affecting anything you did before.
Who else sees your data
We do not sell personal data. We share it only with the companies that do a job for us, and only what the job needs:
- Stripe, and PayPal where offered, to take payment.
- Our hosting and Cloudflare, to serve and protect the site.
- Brevo, to send the newsletter you subscribed to.
- SliceWP, which runs inside our own site, to manage the affiliate programme.
- Sleekplan, for the feedback widget.
- The analytics and marketing services listed in the cookie policy, after you consent.
- Authorities, if the law requires it.
Where your data goes
We are in the United States, so if you are in the European Economic Area, the United Kingdom, Switzerland or Brazil, your data is transferred there. Where a provider is certified under the EU-US Data Privacy Framework we rely on that certification; otherwise we rely on the standard contractual clauses approved by the European Commission and the UK addendum to them.
How long we keep it
- Orders and invoices: as long as tax law requires, then deleted.
- Your account: until you close it or your last licence has been expired for two years.
- Support conversations: three years after the last message.
- Newsletter: until you unsubscribe.
- Consent records: as long as the consent is relied on and for a period after, as proof it was given.
- Analytics data: the retention the service applies, listed in the cookie policy.
Your rights
Wherever you are, you can ask us what personal data we hold about you, have it corrected or deleted, receive a copy, object to how we use it, or restrict that use. Where we rely on consent you can withdraw it. To do any of this, contact us; we may ask you to confirm it is really you.
If you are in the EEA, the UK or Switzerland, you also have the right to complain to your data protection authority. If you are in Brazil, the LGPD gives you the same rights and the ANPD hears complaints.
If you are in California or another US state with a privacy law: we do not sell personal information. We share it for cross-context behavioural advertising only when you accept marketing cookies, and rejecting them, or sending a Global Privacy Control signal, opts you out. You have the right to know, delete and correct, and we will not treat you differently for exercising it.
Children
Linkilo is a business tool. We do not knowingly collect data from anyone under 16. If you think we have, tell us and we will delete it.
Changes
When this policy changes in a way that matters, the date at the top changes and, where the change concerns cookies, the banner asks for your consent again.